Thursday, October 27, 2011

Jergens Industrial Supply Announces Customer Service Addition

Jergens Industrial Supply Announces the Addition of Elaine O'Kelley
As Customer Service Representative

Jergens Industrial Supply (JIS) is proud to announce that Elaine O'Kelley has joined the team in the capacity of customer service representative.

Elaine comes to JIS from FirstMerit Bank, N.A. where she worked for six years serving customers in the retail banking industry. Her experience also includes serving as an assistant branch manager of the Chardon office. Elaine's experience lies in providing excellent customer service. She is a welcome addition to the JIS team, which includes six full-time customer service professionals trained to provide the best customer service in the industry.

Tuesday, October 18, 2011

FactoryLink Visits AIS

FactoryLink recently visited AIS, Automated Inventory Solutions. Here are some highlights of the trip, as told by our customer service representative, Claudia McDonald:

On October 3, 2011 I had the opportunity to travel to AIS headquarters in Kearneysville, West Virginia, along with Regional Managers Art Baker, Brian Glowe, Jim Jackson, Scott Musgrave, Sales Manager Mike Myers, and Mark Hauberg, President of TFL.

We were graciously picked up from our local airport in AIS private jet.  Upon arrival, we were welcomed by Sharon Shull, President and Chairman of the Board, Greg Mason, Vice President, and Eric Mason, Sales and Service Technician.

We were invited into their conference room where we met to discuss plans and sales strategies.   After the meeting we were given a full plant tour and saw how a vending machine is made from start to finish.
Their manufacturing is state of the art, well organized and very impressive.  All of the AIS employees we met were friendly, helpful and obviously proud of the product they manufacture.

We saw the new LC line of Keepers and other new products being made that will be shipped to countries as far away as Australia.

After the tour we had a short training period on the variety of reports one can obtain from these machines, and how easily they can be obtained.

The trip was overall impressive and not exhausting at all even after traveling a good 360 miles each way.

Plane trip on the way to AIS (Jim Jackson - TFL Regional Manager, Art Baker - TFL Regional Manager, Brian Glowe - TFL Regional Manager, Mike Myers - TFL Sales Manager)

Plane trip on the way to AIS (Mark Hauberg - TFL President, Claudia McDonald - TFL Customer Service Rep)

Arrived at AIS (Jim Jackson - TFL Regional Manager, Art Baker - TFL Regional Manager, Mark Hauberg - TFL President, Brian Glow - TFL Regional Manager, Claudia McDonald - TFL Customer Service Rep, Mike Myers - TFL Sales Manager)

Greg Mason, AIS Vice President, showing off AIS Machines filled with snacks

Greg Mason, AIS Vice President, conversing with TFL Regional Managers

Discussing the trip on the way home

Wednesday, October 5, 2011

Dayton AMTS 2011

The Advanced Manufacturing & Technology Show (AMTS) is the region’s ONLY annual show of its kind. It’s the future of the industry showcasing technologies, trends, products and solutions — and packed with networking opportunities. Join front-line manufacturing and technology movers and shakers at Dayton’s Airport Expo Center - Dayton, Ohio.

October 19 - 20, 2011
10 am - 8 pm

Be sure to check out these booths!

AIS: - Booth 1105
Melin Tool Company: - Booth 1107
Samchully: - Booth 1109